GET FITTED TO GET SHOPPING

Contact Us

Have questions? We make it a priority to respond to every email. Our operating hours are Monday – Friday 9am – 5pm EST.

CUSTOMER SUPPORT
support@myya.com
PRESS INQUIRIES
social@myya.com
WORK WITH US
myyacareers@myya.com

Frequently Asked Questions

Payment/Insurance

Insurance coverage for eligible items depends on your benefits. But don’t worry, we’ve got you covered. Our insurance concierge team will verify your benefits and let you know what your out-of-pocket cost is per item.

We bill your insurance directly, so no receipts, no waiting for reimbursements. There is no insurance paperwork for you

You can use your FSA/HSA to purchase any items that are eligible for reimbursement. Not sure what is covered? No worries, we’ve indicated FSA/HSA eligible items with the XX symbol throughout our site!

Fit is everything for the team at Myya. That’s why we provide a 7-day at-home try-on period for your Fitting Experience. Once you’ve picked your favorite pieces, we charge your insurance or credit card so that you have the most seamless shopping experience possible.

Certificate of Medical Necessity (CMN) is an official state document that establishes why you need certain medical supplies (in this case, bras, breast forms, and post-surgical recovery items). It lets insurance companies know that you’ve seen a physician, and that the physician has determined you need medical supplies as part of your treatment. Each state has its own requirements for what information needs to be included.
This may include:
Doctor’s diagnosis
Product type
Quantities needed

We’ve made that easy for you! Our Myya software allows us to connect directly with your physician to request the CMN. If we’re unable to obtain it from them for any reason, we may reach out to you for help.

Orders & Returns

If you receive any damaged items, please complete the return order form and return to Myya.com. We will replace your damaged items or credit your account.

Return shipping is free. Just use the enclosed return shipping label. Can’t find it? Contact customer service for assistance with your return.

It’s easy! Just use the return shipping label that came with your order. Can’t find it? Contact customer service for assistance with your return.

Yes, once an item is returned, we will connect with your insurance company to void your claim. We’ll do all the paperwork!

Yes we can, in the event of a refund to an FSA or HSA card, your purchase will be refunded directly to the card and should appear back on your account within 10 business days.

Fittings

Myya wants to be sure you find the best-fitting intimates possible and that you are able to take full advantage of your insurance benefits for bras and prostheses. So we need some key pieces of info from you. But don’t worry, we won’t fill your inbox with needless emails and information.

Meeting with our Certified Mastectomy Fitters is essential to getting you the best-fitting Myya products. Our Certified Mastectomy Fitters have helped over 1,000 women after their mastectomies. They know how to help guide you through measuring for your bra and prosthesis.

New bra fittings should happen when we have changes to our bodies.
You may need a new fitting if:
You have you lost or gained more than 7 pounds since your last fitting
Had chemo or treatment that has impacted your chest wall
Are experiencing edema or swelling
Are currently undergoing reconstruction and need additional support

Easy! We’ve put together a great Fit Tip Guide to help you find the perfect fit. HOW IT WORKS

Not at all! You can be as bare as you like, most women do their fitting in a tank top. So get comfy and get ready to meet your Certified Mastectomy Fitter.

Our Myya Online Fitting Experience is completely confidential and protected, just like your telehealth appointments with Doctors. The only person who can see you is your Certified Mastectomy Fitter. Your appointment is not recorded and the link is not shared.

Login to your Myya account and click on “Go to my Virtual Fitting".

Once you receive your At-Home Fitting Experience Box you’ll have seven days to try on your curated items. Keep what you love aand return what you don’t want using the enclosed return shipping label. Love everything? Great! We’ll charge your card on file after 15 days.

Love everything? We love that! If you decide to keep everything we make it easy for you and charge your card on file after 15 days.

Based on your insurance benefits you may be eligible to shop for bras with us a few times a year. We’ll send you a reminder when you're eligible for another shopping trip with Myya!